Table of Contents
1. Introduction
Matply Infotech LLP ("Matply", "we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit matply.com or contact us regarding our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of the site. If you have questions, contact us at [email protected].
Short version: We collect only what we need to serve you. We do not sell your data. We do not share it with third parties except the tools we use to operate our business. You can ask us to delete it at any time.
2. Information We Collect
We collect information you voluntarily provide to us when you fill out a contact form, request a project estimate, or communicate with us by email or WhatsApp.
The categories of information we may collect include:
- Personal identifiers: name, email address, phone number
- Business information: company name, job title, project requirements
- Communication content: messages you send us through forms or email
- Technical data: IP address, browser type, pages visited, time on site (via Google Analytics)
- Cookie data: preferences and session identifiers
We do not collect sensitive personal information such as government IDs, financial account numbers, or health data unless explicitly required for a specific project and agreed upon in writing.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide project estimates
- Deliver the services you have requested or contracted
- Send project-related communications and updates
- Improve the functionality and content of our website
- Comply with legal obligations
- Detect and prevent fraud or security issues
- Conduct analytics to understand how our website is used
We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.
- Contact form submissions: retained for 2 years from the date of submission
- Project-related communications: retained for the duration of the project plus 5 years
- Analytics data: subject to Google Analytics standard retention settings (14 months by default)
- Cookies: session cookies expire when you close your browser; persistent cookies expire as noted in their settings
You may request deletion of your data at any time by contacting us at [email protected]. We will fulfil deletion requests within 30 days.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete data
- Right to erasure: request deletion of your personal data ("right to be forgotten")
- Right to restriction: request that we limit how we process your data
- Right to data portability: receive your data in a structured, commonly used format
- Right to object: object to certain types of processing, including direct marketing
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, email [email protected] with "Privacy Request" in the subject line. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- HTTPS encryption for all data in transit
- Access controls limiting who can access personal data
- Regular security reviews of our website and infrastructure
- Secure form submissions with server-side validation
- Non-disclosure agreements (NDAs) available on request for client projects
While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
9. Third-Party Services
Our website integrates with the following third-party services, each with their own privacy policies:
- Google Analytics 4 — analytics and usage tracking (policies.google.com/privacy)
- Vercel — website hosting and deployment (vercel.com/legal/privacy-policy)
- Resend — transactional email delivery (resend.com/privacy)
- WhatsApp (Meta) — optional chat feature for direct communication (whatsapp.com/legal/privacy-policy)
- Google Maps — embedded map on contact page (policies.google.com/privacy)
Links to third-party websites are not covered by this Privacy Policy. We recommend reviewing the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected] and we will take steps to delete that information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: +91-9001995029
- Address: Matply Infotech LLP, 5th Floor, Bhamasha Techno Hub, Sansthan Path, Malviya Nagar, Jaipur, Rajasthan 302017, India
For privacy-related requests, include "Privacy Request" in your email subject line. We will respond within 30 business days.
Questions? Email [email protected]